FAQs

Frequently Asked Questions

Answers to common questions about consultations, confidentiality, appointments and the online counselling process.

Consultations & What to Expect

Will I be seen by Dr. Nandana herself?

Yes. All consultations are conducted personally by Dr. Nandana Tati. Your consultation will not be conducted by a junior psychologist, assistant psychologist or another member of the team.

How long is each consultation?

Standard individual therapy and health psychology consultations are 50 minutes in length. This dedicated window provides sufficient time to unpack clinical concerns, review behavioral progress, and practice actionable coping strategies while maintaining a focused, productive therapeutic rhythm.

What can I expect during the first session?

The initial 50-minute consultation focuses on understanding your medical and psychological history, current concerns, and goals for care. Together, we establish an evidence-based roadmap tailored to your needs and goals.

Can I discuss more than one concern during a consultation?

Yes. You can discuss the concerns that are most relevant to your emotional wellbeing. The consultation provides an opportunity to understand your overall situation and identify the areas that may need attention.

How often will I need consultations?

The frequency of consultations depends on your concerns, goals and individual circumstances. This can be discussed and reviewed as the work progresses.

Will I receive a structured plan for my concerns?

The first consultation is used to understand your concerns and goals and to establish an appropriate roadmap for support. Recommendations and next steps can be discussed based on your individual needs.

Online Consultations

How do online consultations work?

Consultations are conducted online through secure video platforms. Once your appointment is confirmed, you receive the information and meeting link needed to attend your session.

Which virtual platforms are used for telehealth sessions?

Remote consultations are conducted using secure video platforms—primarily Google Meet or Zoom. Once your appointment is confirmed, you receive a direct, private meeting link via email. Sessions can be accessed from your computer, tablet, or smartphone.

What do I need for an online consultation?

You need a reliable internet connection and a computer, tablet or smartphone capable of joining a video consultation. A quiet and private space is recommended so that you can speak comfortably.

Can I attend a consultation from outside India?

Yes. International clients and students can request online sessions and discuss suitable appointment timings with the appointment team. Sessions can be arranged to accommodate different time zones.

What if I am in a different time zone?

You can discuss suitable appointment timings with the appointment team when requesting a consultation. Scheduling can take different time zones into account.

Is online consultation suitable for everyone?

Online consultation can be convenient for many people, but it may not be appropriate for every situation. Online consultations are not an emergency service. If you or someone else is in immediate danger, contact local emergency services or go to the nearest emergency department.

Booking & Appointments

How do I book an online consultation?

To request an appointment, send a WhatsApp message to the appointment team. The team will share available dates, timings, consultation fees and booking steps.

What information do I need to provide when requesting an appointment?

You only need to provide the basic information required to arrange the appointment and your scheduling preferences. You do not need to share detailed symptoms, medical history or personal circumstances with the appointment team.

Do I need to explain my concerns to the appointment team?

No. You do not need to explain your concerns to the appointment team. Personal and clinical concerns can be discussed directly with Dr Nandana during the consultation.

What happens after I request an appointment?

The appointment team will respond with available dates, timings, consultation fees and the next booking steps. Once your appointment is confirmed, you will receive the information needed to attend your online consultation.

Can I request a specific date and time?

You can share your preferred dates and timings with the appointment team. The team will confirm the available options.

Privacy, Confidentiality & Communication

How is patient privacy and confidentiality protected?

Your privacy is paramount. All consultations, case notes, and clinical records are held under strict psychological confidentiality standards and professional medical ethics. Your personal details, medical history, and session discussions are not disclosed or shared with third parties without your consent, subject to applicable professional and legal requirements.

Will my consultation information be shared with anyone else?

Information shared during consultations is intended to remain confidential. Personal and clinical information is not disclosed to third parties without your consent, subject to applicable professional and legal requirements and situations where disclosure may be necessary to address a serious risk of harm.

Which languages are consultations offered in?

Sessions can be conducted in English, Hindi, Marathi, or Telugu, allowing you to express yourself in the language you feel most comfortable using.

Can a family member join a consultation?

If another person's involvement would be helpful, this can be discussed with Dr Nandana as part of the consultation and arranged where appropriate.

Urgent Support

What should I do if I am experiencing a mental health emergency?

Online consultations are not an emergency service. If you or someone else is in immediate danger, or there is an urgent risk of harm, contact your local emergency services or go to the nearest emergency department.